Frequently asked questions

No. All your stores connect to a single EcomSolo account — one login, one consolidated view of orders, customers, products and reports across every store. At list pricing each store carries its own plan, but for merchants operating multiple stores we build a custom arrangement: paid plans on a small number of your stores, sized to your total volume, with the rest of your stores enabled at no charge. In practice you end up with a handful of plans — not one per store.

No — and there is no fee for connecting a store. Merchants run EcomSolo with anything from two stores to hundreds.

The more stores and total order volume you bring, the better your terms. Tell us how many stores you run and your total orders across them and we will come back with an indicative price — or connect your stores on the Free plan and we will build the offer from your real numbers.

Through Shopify, like every Shopify app: charges appear on the normal Shopify invoice of the stores that carry a plan. You never give us a card and there is no separate invoicing.

Yes. The Free plan is $0 and does not expire. It carries a store's last 50 orders and syncs every 4 hours — a starting point for evaluating EcomSolo, not the end state for your main stores. See pricing for what each plan includes.

Install EcomSolo on your first store and create your account. Then install it on each next store in another tab of the same browser while you are logged in — it detects your account and joins the store automatically. Full walkthrough: connecting multiple stores.

Almost always because you were signed out of EcomSolo, or used a different browser or a private window, when installing it. Contact support with the store's myshopify domain and the account email, and we will move it to the right account.

No. Add them whenever you like — a new store joins your existing account the same way and starts syncing on its own.

Not yet. EcomSolo is built for Shopify, and every store you connect is a Shopify store.

Yes. One call returns your data across every connected store, converted to a single currency. See the API overview and the developer documentation.

Yes. EcomSolo speaks MCP, the open standard AI assistants use to reach external systems, so you can ask questions in plain language and get real numbers computed across your stores. See the MCP guide.

Disconnecting a store stops its syncing and revokes programmatic access to it; deleting your account removes your data. The full detail, including how to make a deletion request, is on our data deletion page.